Denplan Excel Patient Survey – Results

At Priory Dental Care our aim is to provide the highest quality of care to each and every patient.  The Denplan Excel Patient Survey enables us to gather feedback about the care and treatment we are providing to our patients, so that we can monitor and develop the service we offer to you. The survey is conducted anonymously and results are accumulated and reviewed independently by Denplan.

Patients were asked questions regarding their oral health and the performance of the practice team, with the option of choosing between ‘Ideal’, ‘Acceptable’ or ‘Unacceptable’.  The results of our latest patient survey (conducted in November 2014) showed that the services offered by Priory Dental Care scored significantly higher than Denplan’s National Reference Sample, with the practice scoring highly in many categories including –

96% of patients rated the competence of the dental team as ideal

100% of patients rated the standard of cleanliness and hygiene as ideal

98% of patients rated the attitude of the dental team as ideal

95% of patients rated the understanding of patient needs as ideal

96% of patients rated their level of trust in the dental team as ideal

Patients completing the survey were also asked “What do you like best about your dental practice?”  There were many complimentary comments made, a small sample of which we have included here > > >

If you didn’t take part in the recent survey but you would like to offer your feedback on our services, we have readily available customer comments sheets in the waiting room, along with a secure box to put your comments in.  We are happy to consider any suggestions you may have that would improve the service we provide.

We hope that you are entirely satisfied with the dental care we provide and that you would be happy to recommend our services to others.  Should anything occur that is not to your satisfaction, please let us know so that we can resolve the matter swiftly and ensure it does not recur.

We would like to say a big thank you to everyone who took the time to complete the survey. Your feedback is very much appreciated by the whole team and it was wonderful to read all your positive comments – Thank you!