Further Information
Emergency Arrangements
This practice is part of an emergency rota with other local dentists in Downham Market and neighbouring towns. Cover is always provided whenever the surgery is closed. This includes evenings, weekends and all Bank Holidays including Christmas. If you telephone the surgery you will hear an answer phone message with a contact number of the dentist on call.
Disabled Facilities
The Practice is on the ground floor and has wheelchair access to the waiting room and surgeries. We also have an ear loop system in place for hard of hearing patients. We conform to the rules on disability that came into effect in October 2004.
Transport
There is a free, long stay public car park directly opposite the practice (where the old fire station was located) with a pedestrian crossing close by. There are also parking bays just after the surgery, on the right-hand side of the road, where you can park for up to 1 hour. Downham Market Train Station is a five-minute walk away, as is the bus station, which is situated by the side of Morrisons. Please telephone reception for directions if you are unsure, we will be happy to help. Click here for our map location.
Radiography Policy
When an X-ray is taken, the radiation used is potentially harmful. The radiation dose from a dental X-ray is extremely small and the risk is negligible. Nevertheless, X-rays will only be taken when clinically necessary, with your consent and following an explanation. Our X-ray machines are modern and comply with current guidelines. We have a contract with the Health Protection Agency (HPA), who check the machines regularly. All staff who work in surgeries where an X-ray machine is used, wear a radiation sensitive badge at all times, which is monitored by the Health Protection Agency to ensure that all is working as it should be. If you are worried about X-rays, please mention this to the Dentist.
Complaints Procedure
We are committed to striving for excellent internal communication and are always open to suggestions and constructive comments. We will listen to and deal with any grievances sympathetically and quickly. If any should arise please contact the Practice Manager in the first instance.
